Terms of Service
Effective 10 June 2025
About Us
Client Core Pty Ltd (ABN 65 889 675 0; Level 9, 189 Kent St, Sydney 2000) (“Client Core”, “we”, “us”) provides a cloud platform that streamlines accounting-firm onboarding and workflow management.
Acceptance & Eligibility
By creating an account or using the Service you agree to these Terms. Users must be 18+. Each user needs their own login; credentials must not be shared.
Service Description
The Service guides firms through an onboarding workflow, identity verification, compliance tracking, software integrations, payroll setup, and more, delivered via secure web and mobile authentication.
Fees, Billing & GST
Subscription tiers and pricing (GST exclusive) are shown at sign-up. Fees are billed in advance and are non-refundable except where required by Australian Consumer Law. GST is payable under A New Tax System (GST) Act 1999 (Cth).
No Professional Advice
Outputs are informational only and must not be relied upon as accounting, tax, or legal advice.
Acceptable Use & AI Restrictions
You must not: reverse-engineer, scrape, mine, or resell the Client Core application. You must not use Client Core data or content to train any AI or machine-learning model without our written consent.
Third-Party Dependencies
Certain functions rely on suppliers (e.g., Stripe, AWS, Xero, Zapier). If a supplier withdraws a service, we may suspend the affected feature and will provide a pro-rata credit where material.
Maintenance & Uptime
We schedule maintenance from time to time and do not guarantee uninterrupted availability. We will provide at least 2 months’ notice before removing material functionality unless security or legal issues require faster action.
Security & Data Hosting
All customer content is stored at rest in AWS Regions Sydney & Melbourne, protected by encryption in transit/at rest.
Force Majeure
Neither party is liable for delay or failure caused by events beyond reasonable control (for example, AWS region outage, cyber-attack, natural disaster, pandemic).
Consumer Guarantees & Limitation of Liability
Nothing removes your statutory rights under the Australian Consumer Law; otherwise our aggregate liability is capped at the greater of AUD $100 or fees paid in the previous 12 months.
Indemnity
You indemnify us against losses arising from your unlawful conduct, misuse of the Service, or breach of these Terms.
Suspension & Termination
We may suspend or terminate for material breach (14 days’ notice) or immediately for serious harm. You may cancel anytime; prepaid fees are non-refundable except where we are at fault.
Dispute Resolution
Disputes are referred to good-faith negotiations; failing resolution, to arbitration in Sydney under ACICA Expedited Rules. Either party may seek urgent injunctive relief in the NSW courts.
Variation of Terms
We may update these Terms with 30 days’ e-mail notice. Continued use after the effective date = acceptance.
Notices, Assignment, Survival
Formal notices via legal@nagaris.com. We may assign the Agreement on notice; you need our consent to assign. Clauses on IP, confidentiality, liability and indemnity survive termination.
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